Frequently Asked Questions Dormer Ireland

Frequently Asked Questions

You can pay for your online order using a credit or debit card. Your payment information is securely transmitted directly to Stripe.

Alternatively, pay for orders using a PayPal account. Your payment information is securely transmitted directly to PayPal.

As a result of keeping large stocks we dispatch most orders same or next working day.

Many orders are delivered next working day. However, there may be occasions when orders may take a few working days to be delivered.

You will receive an order confirmation email once you have completed your order and paid for it in our checkout.

In most cases orders are dispatched same or next working day. However, on receipt of your order we will email you to advise if dispatch will for any reason take longer.

After we dispatch your order you will receive a further email to let you know your order has been shipped. For orders dispatched by courier, the email will have a tracking link. This will allow you to track the delivery of your order with our courier.

For orders delivered by our own vans, we will email you to let you know which day we plan to deliver.

We keep large stocks to ensure most products are nearly always available.

On product pages above the title of the product you will see a green ‘IN STOCK’ sign to show the product is available for purchase.

Occasionally, where a product is not available you will see an ‘OUT OF STOCK’ sign on product pages.

If you are unsure about which product to buy you can find lots of helpful information on our website.

Under the Product Description tab on product pages there is useful information about how to use products.

In addition, visit our guide to Stain Removal Tips to find out which products to use to remove specific stains in laundry.

If you are still unsure which are the right products to buy please contact us and one of our experts will be delighted to help you.

We supply both trade customers and the general public.

You do not need to create an account with us to order from us. You can checkout as a guest, without an account.

Creating an account allows you to review previous orders, quickly re-order the same products and to download VAT invoices.

If you wish to create an account please register here.

We deliver all across the Republic of Ireland and Northern Ireland.

We do not deliver to any other countries.

Once we have dispatched your order we will email you to confirm your order has been shipped. Attached to this email is a VAT invoice.

If you create an account you can also download VAT invoices for your orders.

Register or log in to your account here.

If you have bought a chemical or detergent product from us and are missing a safety data sheet please email us